Terms of Service

"Joe Maxi Taxis" is a trading name and platform name only. It is not a legal entity, a company, a partnership, or a person. The Joe Maxi Taxis platform is owned and operated exclusively by Colin Fairnie, a sole trader registered in Scotland.

Registered business address: 25 Delta Drive, Musselburgh, East Lothian, EH21 8HY

Telephone: 0800 994 9090

Email: support@joemaxi.co.uk

Throughout these Terms of Service, references to "Joe Maxi Taxis", "we", "us", or "our" refer solely and exclusively to Colin Fairnie. The name "Joe Maxi Taxis" is used for convenience only and confers no separate legal identity, rights, or obligations on the platform name itself.

The Joe Maxi Taxis platform is an online booking platform only. Colin Fairnie is not a taxi company, a private hire operator, a transport provider, or an employer of drivers. Colin Fairnie does not own, operate, or control any vehicles and does not provide or arrange the provision of transportation services.

The Joe Maxi Taxis platform provides a digital intermediary service that enables passengers to submit taxi booking requests and enables independent, licensed taxi operators and private hire operators to receive and accept those requests.

The contract for the provision of any taxi or private hire journey is formed exclusively between the passenger and the driver or taxi operator who accepts the booking. Colin Fairnie is not a party to that contract and accepts no responsibility or liability in connection with it whatsoever.

Colin Fairnie acts solely as the operator of an intermediary technology platform. Nothing in these Terms shall be construed as creating any agency, partnership, joint venture, employment, or franchise relationship between Colin Fairnie and any driver, operator, or passenger.

By accessing or using the Joe Maxi Taxis platform — whether as a passenger, a registered driver, or a visitor — you confirm that you have read, understood, and agree to be bound by these Terms of Service in full. These terms constitute a legally binding agreement between you and Colin Fairnie.

If you do not agree to these terms, you must not use the platform.

Colin Fairnie reserves the right to amend these terms at any time. The current version will always be published at joemaxi.co.uk/terms-of-service. Continued use of the platform following any amendment constitutes your acceptance of the revised terms. It is your responsibility to check this page periodically.

4.1 Use at own risk: By using the Joe Maxi Taxis platform to request a taxi or private hire journey, you acknowledge and agree that you do so entirely at your own risk. The Joe Maxi Taxis platform is an online booking service only. Colin Fairnie has no involvement in, control over, or responsibility for the provision of any journey. All risk associated with any journey — including but not limited to personal safety, property, punctuality, and conduct of the driver — is borne solely by the passenger.

4.2 No responsibility for drivers or operators: Colin Fairnie makes no representations, warranties, or guarantees of any kind regarding the suitability, competence, conduct, licensing, insurance, or reliability of any driver or taxi operator accessible through the platform. Colin Fairnie does not vet, endorse, or supervise drivers beyond requiring evidence of a valid licence at the point of registration. Colin Fairnie accepts absolutely no responsibility for any act, omission, negligence, misconduct, or unlawful act of any driver or taxi operator.

4.3 Booking contract: When you submit a booking request through the Joe Maxi Taxis platform and a driver accepts it, a contract is formed directly between you and that driver or their operating company. Colin Fairnie is not a party to that contract and has no obligations or liabilities under it whatsoever. Any dispute, complaint, or claim arising from a journey must be directed to the driver or operator — not to Colin Fairnie.

4.4 No guarantee of availability: Colin Fairnie does not guarantee that any booking request will be accepted or that a driver will be available at any given time or location. Colin Fairnie accepts no liability for any loss, inconvenience, or expense arising from a booking not being accepted or a driver failing to arrive.

4.5 Payment: All fares are paid by the passenger through the Joe Maxi Taxis platform. Joe Maxi Taxis collects the full fare, retains 15% as a platform fee, and pays 85% to the driver. Any dispute regarding fares, charges, or refunds should be raised with Joe Maxi Taxis support in the first instance.

4.6 Cancellations: Cancellation policies are set by individual drivers. Colin Fairnie accepts no liability for any cancellation charges, losses, or inconvenience arising from a cancellation by either party.

4.7 Accuracy of information: You are solely responsible for providing accurate pickup address, destination, date, time, and passenger information. Colin Fairnie accepts no liability for failed, delayed, or incorrect journeys resulting from inaccurate information provided by the passenger.

4.8 Conduct: Passengers must behave lawfully and with respect towards drivers at all times. Abusive, threatening, violent, or discriminatory behaviour will result in immediate account suspension and may be reported to the police.

4.9 Age: You must be 18 years of age or older to create an account and make bookings on the platform.

5.1 Independent status: Drivers and operators using the Joe Maxi Taxis platform are entirely independent, self-employed individuals or businesses. They are not employees, workers, agents, or contractors of Colin Fairnie. Drivers are solely responsible for all aspects of their business, including but not limited to licensing, insurance, taxation, vehicle maintenance, and compliance with all applicable laws and regulations.

5.2 Licensing and compliance: Drivers must hold a valid, current UK taxi or private hire driver's licence and vehicle licence issued by the relevant local licensing authority for the area in which they operate. Drivers must maintain valid public liability insurance and hire and reward insurance at all times. Colin Fairnie reserves the right to require evidence of valid licences and insurance at any time and to suspend or remove any driver who cannot provide such evidence.

5.3 Responsibility for journeys: The driver or operator is solely responsible for the safe, lawful, and professional provision of every journey. Colin Fairnie accepts no responsibility for the conduct of any journey, the safety of passengers, or any loss, injury, or damage arising during or in connection with a journey.

5.4 Commission and payment: Access to the Joe Maxi Taxis platform for drivers is free of charge. There are no monthly subscription fees and no joining costs. Joe Maxi Taxis operates on a commission model: Joe Maxi Taxis retains 15% of each completed hire as a platform fee, and 85% is paid to the driver. Commission is deducted automatically from each hire payment collected by the platform. By registering as a driver, you agree to this commission arrangement.

5.5 Hire payments: Passengers pay for journeys through the Joe Maxi Taxis platform. Joe Maxi Taxis collects the full fare from the passenger, retains 15% as a platform fee, and transfers 85% to the driver's registered bank account. Drivers must maintain accurate and current bank account details in their driver dashboard to receive payments. Colin Fairnie accepts no liability for failed or delayed payments resulting from incorrect bank details provided by the driver.

5.6 Refunds and disputes: In the event of a disputed or cancelled hire, Colin Fairnie reserves the right to issue a full or partial refund to the passenger and to adjust or withhold the driver's payment accordingly. Decisions regarding refunds and payment adjustments are made at the sole discretion of Colin Fairnie.

5.7 Fares: Fares are calculated at a fixed rate per mile as set by the platform administrator. Colin Fairnie retains 15% of each completed hire as a platform fee. The remaining 85% is paid to the driver.

5.8 Conduct: Drivers must treat all passengers with professionalism, courtesy, and respect. Abusive, threatening, violent, or discriminatory behaviour towards passengers or platform staff will result in immediate and permanent account termination.

5.9 Platform integrity: Drivers must not solicit passengers to make bookings outside the Joe Maxi Taxis platform in order to avoid platform commission obligations. Breach of this clause may result in immediate termination and recovery of losses sustained by Colin Fairnie.

6.1 Platform operator only: The Joe Maxi Taxis platform is operated by Colin Fairnie solely as a technology intermediary to facilitate introductions between passengers and independent taxi operators. Colin Fairnie does not provide transportation services and is not responsible for any act, omission, conduct, or default of any driver, operator, or passenger.

6.2 No liability for journeys: Colin Fairnie expressly excludes all liability for the quality, safety, timeliness, or fitness for purpose of any journey; personal injury, death, loss, or damage arising from any journey; the conduct or unlawful acts of any driver or passenger; any failure by a driver to hold valid licences or insurance; any failure to complete an accepted booking; loss of earnings or consequential loss; and any dispute between a passenger and a driver or taxi operator.

6.3 Technical service: Colin Fairnie does not guarantee uninterrupted, error-free, or continuous availability of the platform. Colin Fairnie accepts no liability for losses arising from technical failures, outages, data loss, or interruptions to the service.

6.4 Cap on liability: To the fullest extent permitted by applicable law, the total aggregate liability of Colin Fairnie to any user shall not exceed the total platform fees paid by that user in the 12 months immediately preceding the event giving rise to the claim, or £100, whichever is greater.

6.5 Consumer rights: Nothing in these terms limits or excludes liability for death or personal injury caused by the negligence of Colin Fairnie, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable UK law, including the Consumer Rights Act 2015 where applicable.

You agree to indemnify, defend, and hold harmless Colin Fairnie from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with your use of the platform, your breach of these Terms, your breach of any applicable law, any claim by a third party arising from a journey you were involved in, or any dispute between you and any driver, taxi operator, or other platform user.

You acknowledge that Colin Fairnie is not liable for any such claims and that you will not seek to hold Colin Fairnie responsible for any matter arising between passengers and drivers or taxi operators.

The following conduct is strictly prohibited on the Joe Maxi Taxis platform: creating fake, duplicate, or fraudulent accounts; impersonating any person or entity; submitting false, misleading, or defamatory reviews or information; using the platform for any unlawful purpose; circumventing the platform to avoid commission obligations; sharing account credentials with any third party; attempting to gain unauthorised access to any part of the platform or its systems; any form of harassment, abuse, discrimination, or threatening behaviour; uploading or transmitting any malicious code, spam, or harmful content.

9.1 Ownership: All intellectual property rights in and relating to the Joe Maxi Taxis platform are owned exclusively by Colin Fairnie. This includes the name "Joe Maxi Taxis", the logo, branding, platform design, software, source code, databases, all written content, data compilations, location data, domain names including joemaxi.co.uk, and any future developments or derivative works.

9.2 Trade marks: The name "Joe Maxi Taxis" and the Joe Maxi Taxis logo are the trade marks of Colin Fairnie. You must not use, register, or attempt to register any trade mark, business name, domain name, social media handle, or company name that is identical or confusingly similar to "Joe Maxi Taxis" or any other mark owned by Colin Fairnie, in any jurisdiction, without prior written consent.

9.3 Copyright: All content on the Joe Maxi Taxis platform is protected by copyright law. Unauthorised reproduction, copying, distribution, or creation of derivative works from any part of the platform is strictly prohibited and may constitute a criminal offence under the Copyright, Designs and Patents Act 1988.

9.4 Database rights: The platform's databases are protected under the Copyright and Rights in Databases Regulations 1997. You must not extract, re-utilise, scrape, or systematically copy any substantial part of any database on the platform.

9.5 Software: The software powering the Joe Maxi Taxis platform is proprietary. You must not reverse engineer, decompile, disassemble, copy, adapt, or attempt to derive the source code of any part of the platform. Any attempt to do so may constitute a criminal offence under the Computer Misuse Act 1990.

9.6 No licence beyond permitted use: Your use of the platform does not grant you any ownership of or rights in any intellectual property. You are granted only a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the platform for its intended purpose. This licence terminates immediately upon closure or termination of your account.

9.7 User content: Where you submit any content to the platform, you grant Colin Fairnie a perpetual, royalty-free, worldwide, irrevocable licence to use, display, reproduce, and distribute that content in connection with the operation and promotion of the platform.

9.8 Infringement and enforcement: Colin Fairnie will actively protect its intellectual property rights and will take legal action against any person or entity that infringes, copies, misappropriates, or unlawfully uses any intellectual property owned by or associated with the Joe Maxi Taxis platform.

9.9 Reporting infringement: If you become aware of any infringement of the intellectual property rights of Colin Fairnie, please report it immediately to support@joemaxi.co.uk.

Colin Fairnie reserves the right to suspend, restrict, or permanently terminate any driver or passenger account at any time, with or without prior notice, at our sole discretion. Grounds include breach of these Terms, non-payment or failed payment, expiry or invalidity of a driver's licence or insurance, conduct posing a risk to safety, conduct bringing the platform into disrepute, fraudulent or unlawful activity, repeated passenger complaints, or any regulatory or compliance reason making it inappropriate for a driver to continue operating on the platform.

Effect of termination: Upon termination of a driver account, the driver's access to the platform will be immediately revoked. Any outstanding platform fees or hire payments at the point of termination remain due and payable to Colin Fairnie.

No liability for termination: Colin Fairnie accepts no liability to any driver or passenger for loss of income, loss of bookings, loss of opportunity, or any other loss arising from the suspension or termination of an account, whether or not prior notice was given.

You may close your account at any time by contacting us at support@joemaxi.co.uk.

Colin Fairnie collects and processes personal data in accordance with our Privacy Policy, available at joemaxi.co.uk/privacy. By using the platform, you consent to such processing. Colin Fairnie complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

These Terms of Service and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Scotland.

The parties irrevocably agree that the courts of Scotland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms of Service or their subject matter or formation.

If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining terms, which shall continue in full force and effect.

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Colin Fairnie in relation to your use of the Joe Maxi Taxis platform and supersede all prior agreements, representations, and understandings.

If you have any questions, concerns, or complaints regarding these Terms of Service, please contact us directly:

Joe Maxi Taxis — Operator: Colin Fairnie

25 Delta Drive, Musselburgh, East Lothian, EH21 8HY

Telephone: 0800 994 9090

Email: support@joemaxi.co.uk